Case Study

Christian Financial Credit Union

Enhancing the experience, accessibility, and security for Credit Union members.
Deliverables

Discovery

Brand Audit

Competitive Audit

UX/UI Design

Workflow Design

High-Fidelity Design Mockups

Website Engineering

Testing and QA

Deployment

Data Security

Results

Christian Financial Credit Union (CFCU), a community-focused financial institution, proudly announces the launch of their new and improved website. This launch reflects CFCU's strategic focus on a mobile-friendly experience and aims to enhance convenience, user experience, accessibility, and security for its members. Founded in 1950 and headquartered in Sterling Heights, MI, CFCU serves over 56,000 members and manages approximately $850 million in assets.

CFCU collaborated with Symphonize, a leader in IT services, to create a website that embodies CFCU's commitment to providing a tech-forward digital experience, ensuring simplicity and ease of use in a world full of distractions. The new website features a personalized approach, catering to the diverse needs of both individual and business account holders. Tailored content and functionalities ensure that users receive relevant information based on their specific banking requirements, whether it's managing personal finances or overseeing business transactions.

"Our new website is designed to be straightforward and accessible, keeping in mind our members' busy lifestyles and preference for quick digital interactions," said Patricia Campbell, President and CEO of Christian Financial. "With Symphonize's expertise, we've created a digital environment where our value proposition is clearly communicated, positioning CFCU as a forward-thinking credit union in the digital age." Ashok Cherukuri, CEO of Symphonize, added, "This project was about transforming how Christian Financial interacts with its members online. We focused on enhancing the user experience to reflect CFCU's commitment to innovation and member service."

Navigating the website is easier than ever before, with a focus on intuitive design elements. Finding nearby ATMs and branch locations has been simplified, empowering users to locate the nearest banking services with just a few clicks. Additionally, the inclusion of helpful calculators provides members with valuable tools for financial planning and decision-making.

The new website sets a new level of excellence for the credit union with its focus on improved mobile experience, responsive design, enhanced navigation, personalized features, career opportunities, security measures, and accessibility. The collaboration with Symphonize has produced a digital platform that aligns with CFCU's mission to provide exceptional service and innovative solutions to its members.

Referable links:
Christian Financial Credit Union

Morning Star Press Release

Deliverables

Discovery

Brand Audit

Competitive Audit

UX/UI Design

Workflow Design

High-Fidelity Design Mockups

Website Engineering

Testing and QA

Deployment

Data Security

We deliver solutions to:

Patricia Campbell, Chief Operating Officer.
Christian Financial Credit Union
"The Symphonize team is amazing! Their ideas and designs for our website are truly exceptional, and they consistently follow through on delivery. With their flexible, collaborative approach, they are a pleasure to work with, and we just love the end result."
Sean Johnston, Senior Vice President - Operations and Technology.
Huntington National Bank
"The Symphonize team makes it so much easier! They can see through the complexity and the outliers to pull together an elegant solution that makes a complex product more intuitive. The team is always great to work with, challenging us when needed and helping us see beyond our requirements. We’ve been thrilled with the results so far and look forward to what the future will bring."
Ed Rose, CEO.
Paqqets
"Symphonize brings the expertise we need to make good decisions and stay calibrated. Our teams work together seamlessly. If you sat in on a working session, it would be hard to tell the Symphonize folks from my team. They have a seat at the table for every important decision."
David Jones, CIO.
Meridian Medical Management
"Symphonize is a one-stop shop that supports us at every stage: from whiteboarding to architecture to development to implementation. They know what the market is doing and reliably guide us to next generation technologies that will put us ahead of our competition."
Fady Zoweil, VP of Professional Services.
Thales Group
"The Symphonize Solution Architects and development team are excellent. We can assign tough tasks and know they will do them right without creating complexity or delays. I trust Symphonize to deliver on our commitment and achieve our customer’s goals because they've been doing it for 8 years now."
Terry Leahy, CEO.
Meridian Medical Management
"We have been successfully partnering with Symphonize for many years on a broad variety of technologies and product roadmaps. From Big Data analytics product development to rapid development and deployment of RPA, Symphonize has been our key strategic relationship. Their team functions seamlessly as an extension of our product management teams, which has enabled us to dramatically increase release velocity and quality simultaneously."

Our unified teams harmonise design thinking and technical excellence to chart new digital experiences.

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